Our Team
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Jacob A. Troutman, CPA, M.Acc.
As a founding member of Caritas Claims Advocates, I aspire to be a voice for businesses and individuals navigating challenging times. My decade of experience in finance and tax advocacy has provided deep insights into the complexities of claims processes, revealing how crucial strong advocacy can be for those who might otherwise go unheard.
The vision for Caritas Claims Advocates emerged from a profound commitment to justice and transparency in claims processing. I recognized that beyond expertise, people needed a source of hope and genuine support during their most challenging moments. This understanding shaped our approach to claims advocacy, where we combine technical knowledge with unwavering compassion.
Our team distinguishes itself through commitment to empowerment, developing personalized strategies that address each client's unique circumstances. We believe that effective advocacy extends beyond processing claims – it's about restoring dignity and providing clarity in times of uncertainty. This philosophy guides every interaction, ensuring our clients feel respected, informed, and supported throughout their journey.
At Caritas, we're reimagining what claims advocacy can be. Our mission transcends traditional claims processing, focusing instead on creating an experience where integrity meets expertise, and where compassion drives results. We understand that each claim represents more than just a process – it represents an opportunity to help someone reclaim what is rightfully theirs.
Through dedicated service and unwavering advocacy, we're not just resolving claims – we're restoring hope and empowering positive change in people's lives, one family at a time.
Email: jtroutman@caritasclaims.com
Phone: 337-438-3673
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Connor Burruss, MPA
As a founding member of Caritas Claims Advocates, I bring a unique blend of data science expertise and policy experience to the challenge of claims advocacy. My journey analyzing financial patterns and tax systems has revealed the power of data-driven approaches in uncovering systemic barriers within claims processes.
The vision for Caritas Claims Advocates was shaped by my work in predictive modeling and policy analysis, where I witnessed how data could illuminate disparities in claims processing and drive meaningful reform. By applying analytical rigor to advocacy, we've developed innovative methodologies that help businesses and individuals navigate complex claims systems and secure fair outcomes.
Our team leverages advanced analytics and machine learning to identify patterns in claims processing, while never losing sight of the human stories behind each case. This evidence-based approach, combined with our commitment to ethical advocacy, allows us to effectively represent our clients and champion for fairness in the claims industry.
At Caritas, we're not just processing claims – we're transforming data into action, using quantitative insights to drive qualitative change in people's lives. Our mission is to democratize access to expert claims advocacy, ensuring every client benefits from both cutting-edge analytical tools and compassionate, personalized support.
By bridging the gap between data science and human advocacy, we're reshaping the claims landscape to better serve our communities.
Email: cburruss@caritasclaims.com
Phone: 225-964-0027
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Andrew McKirahan
As a founding member of Caritas Claims Advocates, I've built our practice on the understanding that meaningful relationships drive transformative results. My journey in client advocacy began with a simple truth: people seeking help with claims don't just need an expert – they need someone who can truly listen and understand their story.
Drawing from years of experience in relationship-based sales and customer advocacy, I recognized the critical gap between traditional claims processing and the personal attention clients deserve. This insight led to the creation of Caritas Claims Advocates, where we've pioneered an approach that combines strategic advocacy with genuine human connection.
Our team excels at building trust through clear communication and consistent transparency. We understand that each client's situation is unique, requiring personalized strategies and dedicated support. By focusing on relationship-building rather than transaction-processing, we turn complex claims challenges into opportunities for positive change.
At Caritas, we measure success not just by claims resolved, but by lives improved. Our client-first approach means we take the time to understand each family's circumstances, crafting tailored solutions that address their specific needs. This commitment to personalized service allows us to build lasting relationships with our clients, who then become our strongest advocates.
Through authentic engagement and tireless advocacy, we're redefining what clients can expect from claims support, proving that ethical, relationship-focused service isn't just the right approach – it's the most effective path to successful outcomes.
Email: amckirahan@claimsadvocates.com
Phone: 512-818-2791